All Marjolaine orders are prepared and shipped from our workshop in Villeurbanne (near Lyon), France.

 

  • RATES AND DELIVERY TIMES FOR YOUR ORDER:

 

Destination

Carrier

Price

Metropolitan FRANCE

DHLexpress

Home delivery the day after dispatch before 7 p.m.*.

15€

FREE for orders >200€.

Colissimo

Home delivery against signature

Or as a recessed stitch within 48H/96H*.

FREE

with no minimum purchase.

SWITZERLAND &

LIECHTENSTEIN

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

DHLexpress

Home delivery within 48H/96H after shipping *.

30€ (Price excl. VAT)

FREE for orders >300€.

Colissimo

Home delivery against signature within 4 to 7 days*.

FREE

with no minimum purchase.

EUROPE

Germany

Austria

Belgium

Bulgaria

Cyprus

Denmark

Spain

Estonia

Finland

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

The Netherlands

Poland

Portugal

Czech Republic

Romania

United Kingdom

Slovakia

Slovenia

Sweden

DHLexpress

Home delivery within 48H/96H after shipping *.

25€

FREE for orders >300€.

Colissimo

Home delivery against signature within 1 to 3 days*.

FREE

with no minimum purchase.

EUROPE

Outside the European Union

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

Albania

Belarus

Bosnia and Herzegovina

Croatia

Iceland

Jersey

Macedonia

Moldova

Montenegro

Norway

Serbia

Ukraine

DHLexpress

Home delivery within 2 to 4 days after dispatch*.

30€ (Price excl. VAT)

FREE for orders >300€.

RUSSIA

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

Colissimo

Home delivery against signature within 10 to 15 days after dispatch*.

26€ (Price excl. VAT)

FREE for orders >200€.

Overseas Departments (DOM)

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

Guadeloupe

Saint Barthélémy

Saint Martin

Martinique

La Réunion

Guyane

Mayotte

Saint Pierre&Miquelon

Colissimo

Home delivery against signature within 5 to 7 days after dispatch*.

16€ (Price excl. VAT)

FREE for orders >200€.

Nouvelle Calédonie

Polynésie Française

Iles Wallis et Futuna

Colissimo

Home delivery against signature within 7 to 10 days after dispatch*.

25€ (Price excl. VAT)

FREE for orders >200€.

NORTH AMERICA

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

United States

Canada

Mexico

DHLexpress

Home delivery within 2 to 4 days after dispatch*.

30€ (Price excl. VAT)

FREE for orders >300€.

SOUTH AMERICA

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

Argentina

Brazil

Chile

Colombia

Venezuela

DHLexpress

Home delivery within 2 to 4 days after dispatch*.

40€ (Price excl. VAT)

FREE for orders >400€.

MIDDLE EAST

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

Saudi Arabia

Bahrain

United Arab Emirates

Israel

Kuwait

Lebanon

Oman

Qatar

DHLexpress

Home delivery within 2 to 4 days after dispatch*.

40€ (Price excl. VAT)

FREE for orders >400€.

OCEANIA

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

Australia

New Zealand

Papua New Guinea

DHLexpress

Home delivery within 4 days after dispatch*.

40€ (Price excl. VAT)

FREE for orders >400€.

ASIA

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

Azerbaijan

South Korea

Hong Kong

India

Indonesia

Japan

Kazakhstan

Laos

Macau

Malaysia

Uzbekistan

Singapore

Taiwan

Thailand

Turkmenistan

Vietnam

DHLexpress

Home delivery within 4 days after dispatch*.

40€ (Price excl. VAT)

FREE for orders >400€.

CHINA

Colissimo

Home delivery against signature within 7 to 10 days*.

26€ (Price excl. VAT)

FREE for orders >200€.

AFRICA

As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving).

You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination.

South Africa

Algeria

Egypt

Libya

Morocco

Senegal

Tunisia

DHLexpress

Home delivery within 2 to 4 days after dispatch*.

40€ (Price excl. VAT)

FREE for orders >400€.

 

 * To these delivery times, it is necessary to add the time of dispatch of the articles. These delivery times have been communicated to us by our carriers. They are calculated on the basis of working days - Monday to Friday, excluding public holidays. 

During offers, holidays or special promotions and due to a large number of orders, the shipping time may be slightly extended.

Please be aware that we do our utmost to ensure that your package is delivered to you as soon as possible and we hope that you are completely satisfied with your order.

All parcels are dispatched the same day, Monday to Thursday, if the order is made and paid for before 1pm.

A tracking number for your Marjolaine order is sent to you by email as soon as your package is dispatched. You can also track the status of your order in the "My Orders" page on your customer account.

  • PREPARATION TIME OF YOUR ORDER  :

All the Marjolaine articles for sale on our site are in stock. Your order validated and paid for before 1pm is therefore dispatched the same day, except on Fridays, weekends and public holidays, where dispatch takes place on the next working day.

 

Vous validez votre commande entre :

 

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Midnight - 1:00 pm

Same day shipping

Monday Shipment

1:00 p.m. - Midnight

Next day shipping

Monday Shipment

Once shipped, the delivery time of your package depends on the delivery method you have selected.

Attention :

  • In the case of payment by cheque, the items will only be dispatched after receipt of the cheque and after cashing. Do not delay in sending your cheque! Your items are reserved for 10 days. After this period, your order will be automatically cancelled.

  • In the case of a bank transfer payment, the items will only be shipped upon receipt of payment. Do not delay in making your transfer! Your items are reserved for 10 days. After this period, your order will be automatically cancelled.

For shipments outside the European Union :

As an export outside the European Union or to the DOM TOM, the products are invoiced Duty Free (20% saving).

You will have to pay directly on delivery, the amount of the customs charges corresponding to your destination.

 

 

  • RETURNS & EXCHANGES :

The item ordered is not the right size or does not suit you? Need to return or exchange? Nothing could be easier. Try on your Marjolaine pieces at home; you have 14 days after receiving your order to return your purchase or request an exchange.

To return your purchase, follow the steps below:

 

1.     Log in to your customer account. In the " Withdrawal form " section, select the number of the order containing the items you wish to return.

 

2.     Click on the item you wish to return to us and indicate the reason for the return. 

 

3.     You will then receive an e-mail with instructions for your return. 

 

4.     All you have to do afterwards is to deposit the parcel at the post office.

 

Please note:

We offer a free return service for metropolitan France only. Returns outside of France are at the customer's expense.

  • Refunds:

Refunds are processed within the framework of the initial payment method (credit card, gift voucher, Paypal account...). Delivery or gift wrapping costs are not refunded.*

  • Exchanges:

We only offer size exchanges on the same product. Wherever possible, replacement items will be sent within 14 working days of receipt of your returned product. 

If the replacement size you have chosen is not in stock, you will automatically be refunded and notified by email.  

Important :Remember to keep the proof of delivery of the parcel until your file is closed. It will be required in the event of a dispute.

Particular care is taken with our articles before packing your order, each Marjolaine article is meticulously checked and labelled before being folded in its box. 

Items must be returned in their original packaging, they must remain in perfect condition for resale, show no trace of use or washing, and the labels must remain attached to the products. 

For reasons of hygiene, please ensure that the underwear is tried on your own lingerie - we will not accept returns.

Items will be checked on receipt. If a product does not meet the above conditions, it will not be refunded or exchanged.

Please send your return package to the following address:

Marjolaine Millet Desdoitils
Service Web
10 rue Baudelaire 
BP-55059 
69601 Villeurbanne Cedex
France

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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