All Marjolaine orders are prepared and shipped from our workshop in Villeurbanne (near Lyon), France.
- RATES AND DELIVERY TIMES FOR YOUR ORDER:
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Destination |
Carrier |
Price |
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Metropolitan FRANCE |
DHLexpress Home delivery the day after dispatch before 7 p.m.*. |
15€ FREE for orders >200€. |
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Colissimo Home delivery against signature Or as a recessed stitch within 48H/96H*. |
FREE with no minimum purchase. |
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SWITZERLANDLIECHTENSTEIN & UNITED KINGDOM As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
DHLexpress Home delivery within 48H/96H after shipping *. |
30€ (Price excl. VAT) FREE for orders >300€. |
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Colissimo Home delivery against signature within 4 to 7 days*. |
FREE with no minimum purchase. |
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EUROPE |
Germany Austria Belgium Bulgaria Cyprus Denmark Spain Estonia Finland Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta The Netherlands Poland Portugal Czech Republic Romania Slovakia Slovenia Sweden |
DHLexpress Home delivery within 48H/96H after shipping *. |
25€ FREE for orders >300€. |
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Colissimo Home delivery against signature within 1 to 3 days*. |
FREE with no minimum purchase. |
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EUROPE Outside the European Union As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
Albania Belarus Bosnia and Herzegovina Croatia Iceland Jersey Macedonia Moldova Montenegro Norway Serbia Ukraine |
DHLexpress Home delivery within 2 to 4 days after dispatch*. |
30€ (Price excl. VAT) FREE for orders >300€. |
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RUSSIA As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
Colissimo Home delivery against signature within 10 to 15 days after dispatch*. |
FREE for orders >200€. |
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Overseas Departments (DOM) As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
Guadeloupe Saint Barthélémy Saint Martin Martinique La Réunion Guyane Mayotte Saint Pierre&Miquelon |
Colissimo Home delivery against signature within 5 to 7 days after dispatch*. |
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Nouvelle Calédonie Polynésie Française Iles Wallis et Futuna |
Colissimo Home delivery against signature within 7 to 10 days after dispatch*. |
25€ (Price excl. VAT) FREE for orders >200€. |
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NORTH AMERICA As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
United States Canada Mexico |
DHLexpress Home delivery within 2 to 4 days after dispatch*. |
30€ (Price excl. VAT) |
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SOUTH AMERICA As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
Argentina Brazil Chile Colombia Venezuela |
DHLexpress Home delivery within 2 to 4 days after dispatch*. |
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MIDDLE EAST As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
Saudi Arabia Bahrain United Arab Emirates Israel Kuwait Lebanon Oman Qatar |
DHLexpress Home delivery within 2 to 4 days after dispatch*. |
40€ (Price excl. VAT) FREE for orders >400€. |
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OCEANIA As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
Australia New Zealand Papua New Guinea |
DHLexpress Home delivery within 4 days after dispatch*. |
40€ (Price excl. VAT) FREE for orders >400€. |
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ASIA As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
Azerbaijan South Korea Hong Kong India Indonesia Japan Kazakhstan Laos Macau Malaysia Uzbekistan Singapore Taiwan Thailand Turkmenistan Vietnam |
DHLexpress Home delivery within 4 days after dispatch*. |
40€ (Price excl. VAT) FREE for orders >400€. |
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CHINA |
Colissimo Home delivery against signature within 7 to 10 days*. |
26€ (Price excl. VAT) FREE for orders >200€. |
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AFRICA As an export outside the European Union or to the French overseas departments and territories, the products are invoiced free of tax (20% saving). You will have to pay directly on delivery, the amount of the customs fees corresponding to your destination. |
South Africa Algeria Egypt Libya Morocco Senegal Tunisia |
DHLexpress Home delivery within 2 to 4 days after dispatch*. |
40€ (Price excl. VAT) FREE for orders >400€. |
* To these delivery times, it is necessary to add the time of dispatch of the articles. These delivery times have been communicated to us by our carriers. They are calculated on the basis of working days - Monday to Friday, excluding public holidays.
During offers, holidays or special promotions and due to a large number of orders, the shipping time may be slightly extended.
Please be aware that we do our utmost to ensure that your package is delivered to you as soon as possible and we hope that you are completely satisfied with your order.
All parcels are dispatched the same day, Monday to Thursday, if the order is made and paid for before 1pm.
A tracking number for your Marjolaine order is sent to you by email as soon as your package is dispatched. You can also track the status of your order in the "My Orders" page on your customer account.
- PREPARATION TIME OF YOUR ORDER :
All the Marjolaine articles for sale on our site are in stock. Your order validated and paid for before 1pm is therefore dispatched the same day, except on Fridays, weekends and public holidays, where dispatch takes place on the next working day.
Vous validez votre commande entre :
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Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturday |
Sunday |
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Midnight - 1:00 pm |
Same day shipping |
Monday Shipment |
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1:00 p.m. - Midnight |
Next day shipping |
Monday Shipment |
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Once shipped, the delivery time of your package depends on the delivery method you have selected.
Attention :
- In the case of payment by cheque, the items will only be dispatched after receipt of the cheque and after cashing. Do not delay in sending your cheque! Your items are reserved for 10 days. After this period, your order will be automatically cancelled.
- In the case of a bank transfer payment, the items will only be shipped upon receipt of payment. Do not delay in making your transfer! Your items are reserved for 10 days. After this period, your order will be automatically cancelled.
For shipments outside the European Union :
As an export outside the European Union or to the DOM TOM, the products are invoiced Duty Free (20% saving).
You will have to pay directly on delivery, the amount of the customs charges corresponding to your destination.
- RETURNS & EXCHANGES :
The item ordered is not the right size or does not suit you? Need to return or exchange? Nothing could be easier. Try on your Marjolaine pieces at home; you have 14 days after receiving your order to return your purchase or request an exchange.
To return your purchase, follow the steps below:
1. Log in to your customer account. In the " Withdrawal form " section, select the number of the order containing the items you wish to return.
2. Click on the item you wish to return to us and indicate the reason for the return.
3. You will then receive an e-mail with instructions for your return.
4. All you have to do afterwards is to deposit the parcel at the post office.
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Please note:
We offer a free return service for metropolitan France only. Returns outside of France are at the customer's expense.
- Refunds:
Refunds are processed within the framework of the initial payment method (credit card, gift voucher, Paypal account...). Delivery or gift wrapping costs are not refunded.*
- Exchanges:
We only offer size exchanges on the same product. Wherever possible, replacement items will be sent within 14 working days of receipt of your returned product.
If the replacement size you have chosen is not in stock, you will automatically be refunded and notified by email.
Important :Remember to keep the proof of delivery of the parcel until your file is closed. It will be required in the event of a dispute.
Particular care is taken with our articles before packing your order, each Marjolaine article is meticulously checked and labelled before being folded in its box.
Items must be returned in their original packaging, they must remain in perfect condition for resale, show no trace of use or washing, and the labels must remain attached to the products.
For reasons of hygiene, please ensure that the underwear is tried on your own lingerie - we will not accept returns.
Items will be checked on receipt. If a product does not meet the above conditions, it will not be refunded or exchanged.
Please send your return package to the following address:
Marjolaine Millet DesdoitilsService Web10 rue Baudelaire BP-55059 69601 Villeurbanne CedexFrance
.