You have a period of 30 days after receipt of your order to return your parts for a refund or credit if they do not suit you. 

Any damage to an item may entitle you to a partial refund.



1 - Make your request

For a simplified return and a quicker refund, you can register your return request on our website, in the section "Order history and Details" in order to obtain a return number.

To do this, click on "details" of your order then select the product or products you want to return as well as the quantities then confirm by clicking on "Request a return". 

You will then receive a confirmation and your return number to fill in on your package as soon as possible.



2 - Ship to

A return shipping label will be provided if your shipping address is in France, Germany, Austria, Belgium, Spain, ItalyLuxembourg, the Netherlands and the Czech Republic

*Note that your return label will be sent to you by email as soon as possible.

If you are not from a country that offers prepaid returns, choose the return method of your choice and send the parcel directly to the following address:

Marjolaine Millet Desdoitils

Service Web

10 rue Baudelaire 

69100 Villeurbanne

France

*Be sure to get your proof of deposit stamped, and keep it until you get your refund.



*To make a second return, please contact us at [email protected] and we will tell you what to do. You will be responsible for the shipping costs.

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