Delivery & Order Tracking

Find out everything about preparing, shipping and tracking your order in one place.
Master the essential steps for a stress-free shopping experience.

What are the destinations, delivery times, conditions and costs?

Shipping cost

Depending on the country you are in, the costs, delivery times and conditions for free delivery may vary.

During sales periods, public holidays, vacations or during the holidays, order preparation and delivery times may be slightly longer.

> Deliveries in France
DHL Express (24h on working days) - FREE

> Deliveries to Overseas Departments & Territories
DHL Express (3 to 7 working days) - €15 and FREE from €200
*Taxes and customs fees are not included in your order. The carrier will ask you to pay them upon delivery.

> Deliveries in Europe (European Union)
DHL Express (1 to 4 business days) - FREE

> Delivery to the United Kingdom
DHL Express (1 to 5 working days) - €15 and FREE from €200

Orders under €160 delivered to the UK are now
invoiced with VAT included and customs fees are waived.

For orders over €160, you will have to pay VAT to DHL.

Preparing and shipping my order

Your orders are carefully prepared and shipped from our workshop in Villeurbanne (near Lyon), France.

Items for sale on our site are in stock and therefore available for quick dispatch.
Your order validated and paid before 12:00 p.m. is therefore shipped the same day, except on Fridays, weekends, public holidays and promotional days where shipping takes place the following working day.*

Once shipped, delivery times for your order depend on your location. You can track its progress using the tracking number that will be sent to you by email.

Our delivery times:
France > 1 to 4 days
Overseas Departments and Territories > 3 to 7 days
Europe EU > 1 to 5 days
Europe outside the EU > 1 to 5 days
USA, Canada & Australia > 3 to 7 days
Other countries > 5 to 7 days

* Please note that during holiday periods, vacations, promotional offers, or sales, the preparation time for your order may be extended. You will be notified of the preparation of your order and its shipment by email.

How do I track the delivery of my order?

When your order is shipped, you will receive an email with your package's tracking number.

You can also track your order in your "My Account" area, then "My Orders." You will then find your package's tracking number in the details of your order.

If your package takes longer than expected to be delivered, please do not hesitate to contact us by clicking here .

Do I have to pay taxes and/or customs fees?

As an export outside the European Union or to overseas departments, items are invoiced excluding tax.

You will have to pay the administrative and/or customs fees applied by the carrier directly upon delivery.

Please note that if you refuse to pay these customs fees, the cost of sending and returning your package will be deducted from your order refund.

Our site does not allow you to benefit from tax exemption.

My package has been lost or returned to sender, what should I do?

For every problem, there is a solution!

We invite you to contact our Customer Service by telephone at 04 72 65 73 13 from Monday to Thursday from 8:00 a.m. to 1:00 p.m. or by message by clicking here.

I have not received the part I ordered or it is defective, what should I do?

If the part received does not correspond to what you ordered, we invite you to contact us directly here indicating your order reference, photos of the part received, the label attached to the part and the one stuck on the packaging.

If a part is missing from your package, please also write to us here with the name of the missing part and your order reference.

We will then find the solution that suits you as quickly as possible.

You can also make your request online by clicking here .

Browse the topics below to learn more:

Return & Refund Order & Payment Customer account Maintenance repair Products & Collections